Refund & Return Policy

1. Information We Collect

To operate our business effectively and enhance your experience, we may collect the following types of information:

Personal Information: When you create an account or complete a purchase, we may collect details such as your full name, email address, phone number, billing and shipping address, and payment information.

Transaction Information: We collect information related to your purchases, including the items ordered, billing details, shipping information, and payment confirmation data.

Website Usage Information: We may gather data about how you interact with our website, including pages viewed, browsing duration, and feature engagement. This information helps us analyze customer behavior and improve our platform.

Cookies and Tracking Technologies: We use cookies to enhance functionality, remember your preferences, and analyze website performance. You may disable cookies through your browser settings, but doing so could limit certain features of the website.

2. How We Use Your Information

The data we collect may be used for the following purposes:

• To process and fulfill orders, including payment processing.

• To provide customer service and respond to questions or concerns.

• To customize your shopping experience and suggest relevant products.

• To send promotional communications and marketing offers, where you have provided consent.

• To improve our website, services, and product selection.

• To comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Disclosure

We do not sell, rent, or exchange your personal information with third parties. However, we may share your data in the following circumstances:

Third-Party Service Providers: We may share necessary information with trusted partners such as payment processors, shipping carriers, and customer support providers. These partners are required to protect your information and use it only for authorized business purposes.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, including court orders or government investigations.

Business Transactions: If Girllegacy undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change and explain how your data will be handled.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. Sensitive information transmitted during transactions is protected using industry-standard SSL encryption. While we strive to maintain strong security practices, no online system can guarantee complete protection.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request a copy of the personal data we maintain about you.

Correction: If your information is incorrect or incomplete, you may request that it be updated.

Deletion: You may request the removal of your personal information, subject to certain legal or business retention requirements.

Marketing Preferences: You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our messages or by contacting us directly.

6. Children’s Privacy

Our website and services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 18. If we become aware that such information has been collected unintentionally, we will promptly take steps to delete it.

7. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, services, or legal obligations. Any significant updates will be posted on our website along with a revised effective date. Continued use of our website after updates indicates acceptance of the revised policy.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Company: Girllegacy
Address: 167 Mackintosh Place, Cardiff, CF24 4RP, United Kingdom
Email: support@girllegacy.shop
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)